Common Questions

This FAQ addresses the questions most often raised by administrators, finance teams, and implementation partners during EGKits SaaS V10 deployments. For scenario walkthroughs, see Tutorials. For diagnostic procedures, see Troubleshooting.

#What is EGKits SaaS?

EGKits SaaS is a multi-tenant enterprise resource planning platform delivered as modular business capabilities — finance, sales, HR, hospitality, fleet, and more. Each organization operates in an isolated tenant with configurable modules, role-based access, and optional dedicated database topologies for enterprise customers.

#How do I start a trial or purchase a subscription?

1. Visit Signup and complete organization registration.
2. Choose your region, currency, and initial module set.
3. Confirm your admin email to activate the tenant.

For enterprise licensing, volume pricing, or private-cloud deployment, contact your EGKits account representative. Trial tenants include core modules and can be upgraded without data migration.

#Which modules are included in the base platform?

All tenants receive Identity & Access, System Configuration, and Audit Trail. Business modules — Catalog, Invoicing, Sales, General Ledger, HR, and industry packs — are enabled per subscription. Navigate to Administration > Modules to view licensed and available modules. Disabled modules remain hidden from menus and API scopes.

#Can I use EGKits in Arabic and English?

Yes. EGKits V10 supports bilingual UI with RTL layout for Arabic. Set the default language at tenant creation and allow users to switch language from their profile. Documentation is available in English and Arabic. Master data (product names, customer names) can be entered in either or both languages depending on your data policy.

#How is my data isolated from other tenants?

EGKits enforces tenant isolation at the application, authorization, and data layers. Each request is scoped to the authenticated tenant context. Enterprise plans may use dedicated databases per tenant for additional isolation. See the Multitenancy Guide for topology details.

#How does billing work for SaaS subscriptions?

Subscription billing is based on your plan tier, enabled modules, and user seats (where applicable). Invoices for the EGKits platform itself are issued to the billing contact on your account. In-app Invoicing module billing refers to your customer invoices — separate from platform subscription charges. Update billing contacts under your account portal or through your account manager.

#What authentication methods are supported?

EGKits supports email/password sign-in with optional multi-factor authentication (MFA) via authenticator apps or SMS (where enabled). Enterprise customers can configure SSO through SAML or OpenID Connect. API integrations use scoped API keys or OAuth client credentials. See Identity & Access and Security Best Practices.

#How do I reset a locked user account?

Tenant administrators can unlock accounts from Administration > Users, select the user, and choose Unlock or Reset Password. If MFA device is lost, an admin can reset MFA enrollment after identity verification. Users who cannot reach an admin should use the self-service Forgot Password link on the sign-in page. For persistent lockouts, see Login Issues.

#Can I import data from my previous system?

Yes. EGKits provides CSV import templates for chart of accounts, products, customers, suppliers, employees, and opening balances. Access templates from Administration > Data Import. For large migrations, use the REST API or engage implementation services. Validate imports in a pilot tenant before production cutover. Follow Data Entry Standards for consistent codes.

#How do e-invoices and tax compliance work?

The E-Invoices, E-Receipts, and E-Received Invoices modules align outbound and inbound documents with jurisdiction-specific tax authority requirements. Configure company tax registration, portal credentials, and document schemas under Compliance settings. Submitted documents receive trace IDs and status tracking. See E-Invoices Guide for country-specific workflows.

#Is there an API for integrations?

Yes. EGKits exposes a REST API with authentication, pagination, and standardized error responses. API keys are managed under Administration > API Keys. Webhooks notify external systems of document events. Full endpoint documentation is in the API Reference. Rate limits apply per tenant tier.

#How do I get support or report a bug?

• Browse Documentation and Troubleshooting first.
• Open a ticket via Support Center with tenant URL, user role, steps to reproduce, and screenshots.
• For production outages, use your contracted severity-1 channel if provided.

Include correlation IDs from error messages when reporting integration or sync failures.

#Where can I see what changed in each release?

Platform updates are published in Release Notes and the full Changelog. V10 highlights are summarized in EGKits SaaS V10. Subscribe to release notifications from your account portal to receive email alerts for breaking changes.

#Related links

• Quickstart — first 15 minutes in EGKits
• Onboarding Guide — structured tenant setup
• Troubleshooting Hub — diagnostic guides
• Best Practices — security and data quality standards