Chat
Real-time team and support conversations.
Chat
Real-time team and support conversations.
#Overview
This guide covers chat workflows in EGKits SaaS V10. Follow the sections below for setup, daily operations, and troubleshooting.
#Channels
Configure Channels according to your operational policies. Validate outputs with a pilot user group before enabling production approvals.
#Direct messages
Configure Direct messages according to your operational policies. Validate outputs with a pilot user group before enabling production approvals.
#Support chat
Configure Support chat according to your operational policies. Validate outputs with a pilot user group before enabling production approvals.
#Presence
Configure Presence according to your operational policies. Validate outputs with a pilot user group before enabling production approvals.
#Troubleshooting
| Issue | Resolution |
|---|---|
| Missing menu item | Verify module is enabled and role permissions are assigned |
| Validation error | Check required master data and fiscal period status |
| Integration failure | Review API credentials and endpoint version |
#Related guides
Browse All Guides or use Search to locate related topics.