Help Desk
Customer support and internal service desk with tickets, SLA policies, knowledge base, automation, and operational dashboards.
Module overview
This guide is generated from the EGKits public module catalog so documentation stays aligned with module pages, signup forms, and support workflows.
Who uses this module
Recommended rollout
Scope the module
Review module goals, users, master data, and related modules.
Configure workflows
Set permissions, defaults, approval rules, reports, and integrations.
Validate with users
Run pilot scenarios with real operational examples and confirm outputs.
Go live safely
Launch with support coverage, monitoring, and a post-go-live improvement backlog.
Ticket management and queues
SLA policies and escalation
Knowledge base articles
Automation rules
Support dashboards
Customer and internal request tracking